complaint·November 9, 2023

On 11/09/2023, 4 staff members were interviewed. Based on interview, the facility staff was unaware of any concerns regarding R1’s feet and bunions. 4 out of 4 staff states R1 has never complained of any pain. 4 out of 4 staff denied any observation of redness on R1’s feet. 4 out of 4 staff state R1 is constantly walking around Garden House and has never complained of any pain. S4 states to observe R1 was limping one day and when asked if R1 was in pain, R1 denied any feeling of pain and continued to walk around Garden House. 4 out of 4 staff state R1’s family and/or visitor has not addressed any concerns regarding R1’s bunions and feet. On 11/09/2023, 1 witness was interviewed. Based on interview, R1 has been complaining that his/her feet were hurting for “quite a while”, however, the facility was not informed of that information when R1 moved in. Based on records reviewed, there was no indication of medical concerns relating to R1’s bunions and/or feet. There was also no indication R1 complained of any pain which may prompt facility staff to seek medical attention. The Department has investigated the above allegation. Based on interview, record review and observation the above allegation is unfounded meaning the allegation is false could not have happened and/or is without a reasonable basis. This report was reviewed with Garden House Director, Jocelyn Bailon and a copy of the report was provided.