complaint·September 19, 2024

On 12/08/2022, 2 staff members were interviewed. Based on interview, in Garden House they normally have about 4 caregivers and 1 medtech per shift and NOC is normally 2 caregivers and 1 medtech. Staff from Assisted Living are pulled, if needed. It was stated that they utilize 1 agency staff in the AM shift at least 2-3 times a week and 2 agency staff in the PM shift at least 2-3 times a week. It was stated that agency staff are normally on the weekends. It was stated that if they are short staffed or have a call out, their staff either works doubles, leadership staff fills in to cover the shifts, or a staffing agency is contacted. 2 out of 2 staff stated the facility is constantly hiring, and the hiring of new staff is ongoing. Based on observation, on 12/08/2022 around 10:40AM, LPA Dolores entered the Garden House section. LPA observed 2 caregivers, 1 staff assisting with activities to a group of more than 10 residents, and 1 housekeeper on the floor. It was stated that 2 caregivers and 1 medtech was on break. Based on record review, there was 35 residents in memory care as of 12/08/2022. The facility’s Garden House schedule showed at least 3-4 caregivers and 1 medtech scheduled daily in the AM and PM. NOC shift shows at least 2 caregivers scheduled. The Department has investigated the above allegation. Based on interview, record review and observation the above allegation is unsubstantiated. An unsubstantiated finding indicates that although the allegation may have happened, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with General Manager, Billy Mitchell and Health Services Director, Jocelyn Bailon and a copy of the report was provided.