Complaint·June 9, 2023

During interviews with facility residents 4 out of 6 residents interviewed stated that they had been made to wait an unusually long amount of time after pressing call button or pulling call strings. During interview with Admin, Admin stated that the facility had issues with simultaneous call ins for sick days during the week of May 22nd that resulted in understaffing for the week. Admin stated that the facility has since revised it's sick leave policy requiring staff calling in sick to confirm coverage with other staff members. Additionally Admin is in the process of hiring additional staff, including three new hires to the caregiving team that are currently on-boarding. The Department has conducted an investigation of the above allegation. Based on records review and interviews conducted, the preponderance of evidence standard has been met. Therefore, the Department found the above allegation to be SUBSTANTIATED. Deficiency cited. See LIC 9099-D. Exit interview conducted with General Manager Will Carter. A copy of this report, along with the facility's appeals rights were provided.