Complaint·July 16, 2024

Interviews obtained state that staff are to immediately contact 911 if a resident has fallen, is vomiting, expresses shortness of breath or chest pain, or if they have some sort of severe injury. If a resident is expressing sickness or stomach pain, the facility is to monitor the resident, contact the family and inform the primary care physician. Based on interviews obtained, R1 only reported abdominal pain and never mentioned shortness of breath or chest pain. Regarding the allegation of staff is sleeping while residents are present, RP stated that the coworker is speculated to be always sleeping, no one knows because he/she cannot be contacted over radio, and RP even called the company iPhone, and he/she did not pick up the phone. There were six staff members who were interviewed. One staff (S1) mentioned that Management has tried to come at random times during the night but has never found both staff to be sleeping. Another staff (S3) also mentioned that S3 would show up at the facility at all times of the night and would never catch a staff member sleeping. Another staff (S5) stated that S5 has never seen staff sleeping and has never had any concerns about staff sleeping during their shift. S4 also shared that it's hard for night shift staff to sleep because ''they're so busy." Staff need to respond to resident alarms in less than five minutes. If staff take longer than five minutes, "they need to answer to that." S4 has always responded to pendant alarms as fast as they can. The only time there is a delay is if S4 is currently helping another resident. Based on interviews & records review, the department has determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation dids or did not occur, therefore the allegation is UNSUBSTANTIATED. Report is reviewed and copy is provided.