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Inspection visit

Complaint

Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

Regarding the allegation, facility plumbing is in disrepair, according to the reporting party, the memory care unit has a nonfunctional hand washing sink. During the complaint investigation, LPA toured the facility, interviewed the general manager and staff at the time, and observed the hand washing sink in the memory care unit. According to interviews conducted, there may have been a cracked pipe, however the plumbing has been fixed and the sink is in good repair and working condition. During the complaint visit that was conducted on 5/12/22, LPA observed that the plumbing was repaired and plumbers were present at the facility during the visit. According to the general manager and interviewed staff, the facility has a maintenance director and a third-party contracting agency, Sener, that has been continuously working on the plumbing issues at the facility. Although there was a sink that was not functioning at the time due to remodeling, there were other sinks that were functioning at the facility and in specific, in the memory care unit and it was not affecting the daily operation of the facility. Based on interviews conducted & observations, the department has determined that although the above allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are UNSUBSTANTIATED. Report is reviewed with the General Manager and copy is provided.

Citations

5 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • Report specified resident events within seven days

    87211 Reporting Requirements:(a) Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following: (1) A written report shall be submitted to the licensing agency...within seven days of the occurrence of any of the events specified in (A) through (D) below...This requirement is not met as evidenced by: Based on interview conducted with the General Manager at the time, there was an incident that occurred on 4/6/22 where R2 complained of a facility caregiver being abusive. The General Manager at the time admitted to not filing an incident report to CCLD for unknown reasons which poses a potential health and safety risk for residents in care.

  • 87303(a)Type B

    Maintain facility in clean, safe, sanitary condition

    87303 Maintenance and Operation:(a) The facility shall be clean, safe, sanitary and in good repair at all times...This requirement is not met as evidenced by: Based on observations LPA observed the top door hinge to be loose, a sign on the door stating disrepair and a nail in a ziplock bag from the missing nail on the door hinge. In addition, based on interviews conducted, it was indicatd that the door has been in disrepair for more than 2 months.

  • Keep prescriptions in original containers

    87465 Incidental Medical and Dental Care:(h) The following requirements shall apply to medications which are centrally stored:(5) Each resident's medication shall be stored in its originally received container. No medications shall be transferred between containers.This requirement has not been met as evidenced by: Based on observations made during the visit conducted on 4/20/2022, LPA observed facility to be pre-pouring medication in plastic organizers or small cups labeled for morning and with bedroom numbers. The medication observed were being dispensed in small cups for 24 to 48 hours in advance. Nevertheless, the facility is transferring residents' medications from the originally received container to small cups.

  • Record centrally stored prescriptions and refill data

    87465 Incidental Medical and Dental Care:(h) The following requirements shall apply to medications which are centrally stored:(6) The licensee shall be responsible for assuring that a record of centrally stored prescription medications for each resident is maintained for at least one year and includes...This requirement is not met as evidenced by: Based on observations and record review, LPA and Med-tech observed 8 packs of Acetaminophen in the overstock cabinet to not be logged on the Centrally Stored Medication Record (CSMR). In addtion, LPA observed R1's eye drop not logged on the CSMR.

  • 87465(i)Type B

    Dispose of unused medications with required witness

    87465 Incidental Medical and Dental Care: (i) Prescription medications which are not taken with the resident upon termination of services, not returned to the issuing pharmacy, nor retained in the facility as ordered by the resident’s physician and documented in the resident’s record nor disposed of according to the hospice’s established procedures or which are otherwise to be disposed of shall be destroyed in the facility by the facility administrator and one other adult who is not a resident... Based on observations, on 4/20/22, LPA observed a bin full of medication that needed to be destructed. In addition, on 11/7/24, LPA observed a full box of medications that needed to be destructed.

FAQ · About this visit

Common questions about this visit

What happened during the November 7, 2024 inspection of MERRILL GARDENS AT WILLOW GLEN?

This was a complaint inspection of MERRILL GARDENS AT WILLOW GLEN on November 7, 2024. The inspection found no deficiencies and no citations were issued.

Were any citations issued to MERRILL GARDENS AT WILLOW GLEN on November 7, 2024?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.