Complaint·November 15, 2024

On 11/15/2024, Licensing Program Analysts (LPA's) Tobola & Jain arrived unannounced for the purpose of delivering complaint investigation and was greeted by General Manager, Karen Nickolai. The Department conducted tour of the facility, interviewed multiple staff and residents, reviewed facility records and made observations during the course of the investigation. Complaint alleges facility doesn't have proper emergency protocols for wheelchair bound resident's. Based upon tour of the facility and interviews with Executive Director, LPA found that the facility protocol for assisting non-ambulatory residents out of the facility included the use of emergency evacuation chairs. Upon inspection LPA's observed multiple evacuation chairs located at each stairwell on the second and fourth floors. LPA's did not observe any of the facility stairwells without an evacuation chair present at the time of visit. A finding that the complaint allegations, facility doesn't have proper emergency protocols for wheelchair bound resident's is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited during today's visit.