Complaint·June 6, 2025

R2 stated he/she does not need assistance with showers but staff will help his/her showers if he/she needs it. R2 stated she hasn’t heard anything about a resident with a wheelchair needing help with a shower and not receiving it. R3 stated the staff giver him/her showers, no issues. R3 stated staff assist her with transfers, with no complaints. R4 stated he/she receives help from staff with his/her showers, with no issues. R4 stated she hasn’t heard about residents with wheelchairs, needing transfers into showers having any issues. LPA Rai interviewed General Manager (GM), Will Carter. GM stated staff have not reported any incidents where resident was not assisted with showers and wheelchair transfers. LPA Rai interviewed staff S1-S5. S1 stated all residents receive their showers and receive help transferring from the wheel chair to the shower. S2 does not recall a time when a resident on a wheelchair was not given a shower because the staff did not assist the resident. S3 stated the only way a resident doesn’t receive a shower is when the resident refuses to be given a shower. S3 stated there hasn’t been any incidents regarding a resident with a wheelchair. S4 stated residents who need 2-3 staff assistance with showers, are provided assistance. S5 stated he/she will encourage the residents to shower and if the resident refuses a shower, he/she will reschedule the shower with them. On May 28, 2025, LPA Manuel Monter interviewed residents R5-R11. R5 stated he/she does get assistance with his/her shower, but it can be delayed up to an hour. R6 stated he/she doesn’t need assistance with showers. R5, R6 and R11 stated he/she does need assistance with transfers and has not had any issues with transfers. Residents R7, R8, R9, R10 stated he/she doesn’t need assistance with transfers or showers. LPA interviewed staff S6-S9. All staff interviewed stated staff assist residents with showers and transfers. All staff interviewed stated there hasn’t been a time when a resident who needed assistance, wasn’t assisted. Page 2 Out of 3. LPA Monter interviewed facility Administrator (ADM) Ida Gemignani-Stearns. ADM stated residents are given showers without any issues. ADM stated there hasn’t been any misses. ADM stated she hasn’t heard about any issues. ADM stated the residents are getting assistance with transferring. ADM stated there hasn’t been a time when residents who needed to be transferred were neglected. On June 6, 2025, LPA Monter interviewed Staff S10. S10 stated residents are given showers without any issues or misses. S10 stated residents are getting assistance with transfers. S10 stated residents are not being neglected their shower or transfers. The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis. Page 3 Out of 3. LPA Rai interviewed staff S1-S5. S1 and S3 and S5 stated he/she doesn’t know about residents medication administration, as their jobs do not entail medication administration. S2 stated there has been no issues with medication administration, and medications are only not administered if a resident refuses or the resident left the facility to an appointment without letter the facility know about the leave. S4 stated medications are administered on time. On May 28, 2025, LPA Manuel Monter interviewed residents R5-R11. R5 and R9 stated he/she is getting his/her medication daily, with no issues. R6 and R7 and R8 R10 R11 stated he/she handles his/her own medication and doesn’t need assistance from staff. LPA interviewed staff S6-S9. 3 Out of 4 staff interviewed (S6,S8,S9) stated residents are getting the medications every day, on time. S7 stated there have been times when medication was administered late. S7 stated medication that needs to be administered at 6am, was given at 10:30am. S7 stated this happens when there is only 1 medtech for both the memory care and assisted living. LPA Monter interviewed facility Administrator (ADM) Ida Gemignani-stearns . ADM stated he/she residents are getting his/her medication on time. ADM stated there are no issues regarding residents getting their medication. ADM stated she is not aware of any issues or delays regarding medication administration. On June 6, 2025, LPA Manuel Monter interviewed staff S10. S10 stated that residents are getting their medications as per physicians orders. S10 stated there hasn't been a time when residents didn't get their medication administered or delayed. Based on investigation, records reviewed, and interviews conducted, the Department found that the above allegations are UNSUBSTANTIATED . An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations did or did not occur.