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Inspection visit

Complaint

OAKMONT OF SAN JOSELicense 4352028181 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

On 9/13/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with Executive Director, Kippie Castronovo and explained the purpose of today's visit. Regarding the allegation that facility increased resident's fees without proper notice, RP alleges that the facility did not adhere to the Admission's Agreement and engaged in a "bait and switch" scheme by increasing R1s fees right after R1 entered the facility, increased the fees without proper notice. Based on records review, facility did an initial assessment after R1 has moved in. However, there was no written notice given to the responsible party regarding this increase in rate, within 2 business days from this assessment. Therefore, based on interviews and records review and information collected, the above allegation is determined to be SUBSTANTIATED. Deficiency of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiency may result in civil penalties. A copy of this report and the Appeal Rights are provided.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.657(a)Type B

    §1569.657 Rate increase due to change in level of resident care; notice (a) For any rate increase due to a change in the level of care of the resident, the licensee shall provide the resident and the resident’s representative, if any, written notice of the rate increase within two business days after initially providing services at the new level of care. The notice shall include a detailed explanation of the additional services to be provided at the new level of care and an accompanying itemization of the charges. This was not met as evidenced by: Based on records review, the facility did not provide 2 day written notice about detailing the new rate for the charges for the new level of care.

FAQ · About this visit

Common questions about this visit

What happened during the September 13, 2024 inspection of OAKMONT OF SAN JOSE?

This was a complaint inspection of OAKMONT OF SAN JOSE on September 13, 2024. 1 citation were issued: 1 Type B.

Were any citations issued to OAKMONT OF SAN JOSE on September 13, 2024?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "§1569.657 Rate increase due to change in level of resident care; notice (a) For any rate increase due to a change in the..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.