Incident investigation·January 8, 2026

On January 8, 2026, Licensing Program Analyst (LPA) Murial Han conducted an unannounced case management visit to follow-up on an incident that was reported by the facility. LPA met with the administrator and explained the purpose of today's visit. On December 19. 2025, CCL received a report of suspected dependent adult/elder abuse via SOC 341 concerning resident #1 (R1). The report indicated on December 14, 2025, R1 called the police reporting a male staff #1 (S1) "man handled" R1 while providing care. During today's visit, LPA attempted to interview R1 but R1 was out of the facility. LPA interviewed the administrator and the assistant administrator who stated R1 is alert but has a lot of confusion. They stated that R1 preferred female caregivers and they do honored this preference but when there was no female caregivers available to answer R1's call bell because they were on their breaks or assisting other residents, then they would give R1 a choice either to be assisted by a male caregiver or wait for a female caregiver became available. They stated that S1 has been working at the facility for a couple of years and they have not gotten any complaints about S1's work performance. The administrator and the assistant administrator reported after R1 reported the incident, they removed S1 from caring for R1 and R1 was offered to be cared for by the nurse. They stated that the police officer came, interviewed R1 and closed the case as there was no evidence of elder abuse occurred. LPA interviewed facility staff and they validated the information that was provided by the administrator and the assistant administrator. They also stated that R1 tends to threaten facility staff that he/she would call the police if he/she did not get their way. Based on documents provided, LPA observed that the assistant administrator spoke with R1 after the incident and R1 agreed that when a female staff was not available, he/she would either wait until someone is available or allow a male caregiver to assist. No deficiency is cited today. This report is reviewed and discussed with the administrator and the asst administrator. A copy is provided.