Complaint·May 31, 2024

Page 2 of 2. On 3/6/2024, LPA Rai conducted interviews with 2 staff (S1-S2). S1 and S2 assist resident with care and supervision, and they have stated they do not yell or shout at the residents at the facility. They stated R1 is hard of hearing and staff will speak loudly to R1. 2 out of 2 staff stated they did not see or hear other facility staff yell at the residents. On 3/6/2024, LPA Rai conducted interviews with 5 residents. 3 Out of 5 residents were not able to verbally communicate with LPA Rai. LPA Rai was able to interview 2 residents (R1-R2). R1 stated S1 yells at him/her but “its not his fault, it’s China zodiac sign’s fault that R1 is mad”. R1 stated staff are not yelling at him/her because R1 cannot hear and needs staff to raise their voices. R2 stated the staff do not yell but the residents are yelling at the facility staff. R2 stated the staff “treat me nice” and R2 “feels safe and comfortable”. R2 stated the staff are not angry or agitated. Based on R1’s Needs and Services Plan dated 2/29/2024, R1 is dependent in all activities of daily living and one of the objectives for staff to reassure R1 that caregivers are there to help and assist R1 and staff are always there to listen and assist R1 if there is a problem. Based on R1’s Physician’s Report dated 6/19/2023, R1 does not have auditory impairment. On 3/19/2024, the Department interviewed R1’s primary care physician (PCP). PCP stated R1 is hard of hearing and that may be the reason why the staff will raise their voice. PCP does not believe the staff have malicious intent. The Department has completed the investigation of the above allegation. Based on interviews conducted and record reviews, the Department has found that the above allegation were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited from California Code of Regulations, Title 22. Exit interview conducted with Licensee, Felina Roque and a copy of the report was provided.