Incident investigation·March 3, 2026

Licensing Program Analyst (LPA) Simi Rai conducted an unannounced Case Management - Incident visit in regards to an report the Department received on 02/13/2026. LPA met with Administrator, Lynda Miguel and stated the purpose of the visit. On 02/13/2026, the Department received a report stating on 02/10/2026, facility staff mishandled R1's personal item by losing R1's earring at the facility. During today's visit, LPA Rai conducted interviews with 2 staff (S1) including Administrator. S1 stated he/she was present at the facility and observed the incident occur at the facility on 2/10/2026. S1 stated on 2/10/2026, S1 noticed R1's earring was missing when S1 was assisting with R1's shower. S1 and ADM stated the facility staff searched the facility to find R1's earrings but the facility staff found the earring in a bowel-like container in the washing machine. S1 stated they assumed the earring may have fell into the clothes when R1 was removing the clothes prior to the shower and the earring was washed with R1's clothes in the washing machine. S1 stated the earring was returned to R1 the same day. During visit, ADM provided a picture of R1 that was taken at the adult day program today to show proof that R1 is wearing both earrings and the earrings are not lost. LPA Rai reviewed a picture taken of R1 in present time and observed R1 wearing both earrings in question. Continuation on LIC 809-C, Page 1 of 2. Page 2 of 2. Based on review of R1's facility records LIC 621 dated 12/15/2024, R1's earrings are recorded on the form. ADM stated the facility has a theft and loss policy and staff are trained in the related topics. Based on review of facility staff's job duties, facility staff are responsible for all residents' personal belongings. Based on review of staff training at random, 2 out of 2 staff obtained training on Facility Program Design and Theft Loss Policy provided during orientation. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Administrator, Lynda Miguel and a copy of the report was provided.