Complaint·December 12, 2025

Page 2 of 2. S1 stated on 8/13/2025, when the incident occurred, the staff ensured the residents were safe and then called the elevator company. S1 stated the technician assessed the problem and it was a new issue with the elevator, so they were able to fix and the residents were able to use the elevator within 24 hours. Three out of three staff stated it was the first incident where this elevator had issues and did not work, but the issue was resolved within 24 hours. On 8/21/2025, LPA Rai interviewed 10 residents (R1-R10). 2 Out of 10 residents stated they used the elevators a few minutes prior to the incident on 8/13/2025 and they did not see an issue to be reported to staff. 6 Out of 10 residents stated they were not aware of the incident on 8/13/2025 and the incident did not impact their day-to-day activities, which include meals, medication and activities. 10 Out of 10 residents stated they have no issues with facility not maintaining the facility elevators. R6 stated there is always one working elevator for residents to use. R10 stated the facility staff will notify the residents where the elevators are out of service for repairs or routine maintenance. LPA Rai reviewed documents related to the elevator’s maintenance and service. Based on review of document of the facility elevators from 7/1/2025 – 8/19/2025, there were 7 incidents recorded of the elevator technician coming to the facility and inspected and repairing the elevators. Based on the interviews conducted with clients and staff and based on observation and records review, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the above allegations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited from California Code of Regulations, Title 22. Exit interview conducted with Senior Executive Director, Karina Nevarez and a copy of the report was provided.