complaint·June 4, 2025

On 3/5/2025 and 4/4/2025, S1 was interviewed and stated the following, office staff called informing him/her of R1s upcoming appointment in 5 days after R1's visit with the specialist. The doctor's office staff asked how R1 is doing, which S1 responded by saying R1 looks fine and does not have any problem. S1 stated on the day of the appointment R1 had a tantrum and refused to go to his/her appointment and S1 canceled the appointment because R1 refused. S1 stated he/she asked for another appointment but was told that the date and time given was the earliest schedule available, otherwise the next appointment will be end of April or early May. On 4/4/2025 LPA interviewed 2 staff (S1 and S2). Based on interview, 2 Out of 2 staff stated that no residents throws a tantrum and no resident refuses to go to a medical appointment. 2 Out of 2 staff stated that R1 does not have tantrums. 2 Out of 2 staff stated that the residents are always on time with their medical appointment. 2 Out of 2 staff stated that resident 2 (R2) has more behavioral issues than any of the residents in the facility. Based on document review of 3 out of 3 residents file; the facility kept a record for 3 out of 3 resident's health care appointments. R1 kept his/her appointment for August 2024 and February of 2025. R1s health care appointments were monitored and recorded by the facility, however, some appointments were not recorded. Based on this interview and documents review, although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No deficiency is cited during today's visit based on California Code of Regulations (CCR) Title 22. An exit interview was conducted with Administrator (ADM) Shujen Collado . A copy of the report was provided. Page 2 of 2 End of report