Complaint·January 28, 2026

During visit on 09/25/2025, LPA Marrufo observed R1’s bed and observed it to be covered with a bedsheet and a blanket along with an absorbent pad on the pillow and another absorbent pad on the bed. On 11/06/2025, LPA Marrufo obtained a copy of R1’s Admission Agreement. Section I.A.1.c states, “Furnishings. We encourage You to furnish your Apartment with your own furniture. If You are unable to provide your own furniture or You choose not to provide it, Ivy Park will provide You with furniture for an extra fee.” On 01/28/2026, LPA Marrufo obtained a copy of R1’s Optional Inventory of Personal Property. The line “I do not wish to inventory personal property” was initialed. During interview on 01/28/2026, R1’s Responsible Person stated that it was R1’s family’s responsibility to provide blankets for R1. During visit on 01/28/2026, LPA Marrufo interviewed staff S1-S3. Staff S1-S3 stated that family members of residents are responsible for providing blankets for their admitted family members. During visit on 01/28/2026, LPA Marrufo interviewed ADM. During interview, ADM stated families are responsible for providing blankets to their resident. Allegation: Facility does not make medical appointments to address resident's change in condition - Unfounded When the department received the complaint, it was alleged that the facility did not make medical appointments for R1 after R1 was observed to experience a change in condition that resulted in R1 having difficulty swallowing. During visit on 01/28/2026, LPA Marrufo obtained two Physician’s Reports for R1. One Physician’s Report was dated 02/10/2025 and indicated that R1 did have a special diet. R1’s second Physician’s Report, which was dated 02/14/2025, indicated that R1 did not have a special diet. Page 2 of 3. During visit on 11/06/2025, LPA Marrufo obtained Hospital Discharge Notes and Physician’s Fax Reports. A Hospital Discharge Note dated 06/19/2025 states, “Diet: Solids Soft & Bite-Sized…Liquids Mildly Thick…Medications crushed with puree...Supervision 1 to 1…Feed by: staff for patient safety” A Hospital Discharge Note dated 08/22/2025 states, “Diet: Regular soft and bite-sized with mildly thick liquids.” A Physician’s Fax Report that was sent by the facility to R1’s physician on 07/25/2025 states, “The above mentioned resident is on mechanical diet and crushing medications. We are updating our system and require periodic update. Please provide with signature otherwise please advise.” This agency has investigated the complaint allegations listed. Based on interviews, review of records, and observations, the department has found that the complaint allegations are unfounded, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. This report was reviewed with Administrator Karen Nikolai and a copy of this report was provided. Page 3 of 3. END REPORT