complaint·May 21, 2021

Administrator stated that staff never yells at residents but will instead redirect when necessary to ensure the health and safety of resident. Stated all medications are passed out on time and accordingly per Physician’s Orders. Additionally, no staff smokes inside the facility. LPA reviewed documents received from 10/15/2020 through 5/9/2021. The documents reviewed includes but are not limited to: admission agreement, Medication Administration Records (MARS), staff and resident rosters, training records, staffing schedule for 10-1 through 10-15-2020 and maintenance records/ cleaning schedules. LPA did not find any irregularities among the data. A review of MARS indicates no documentation of any medication error, staffing schedule was consistent, no mention of any drug impropriety-including no smoking inside the facility in staffing records, and no records of staff being unprofessional. The Department has investigated the above allegations. Based on LPA inspection, observations, records review, interviews with AD, staff, and residents, the preponderance of evidence standard has not been met therefore the allegations are UNSUBSTANTIATED. Meaning although the allegationsmay have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies were cited per the California Code of Regulations, Title 22, as a result of this complaint investigation. LPA reviewed report with Ivonne Chavez Med Tech and provided a copy of the report. AD stated that deep cleaning involves but are not limited to: vacuuming, washing and drying in high heat for longer periods. AD stated that, facility engages in cleaning the facility daily and a weekly deep cleaning procedure. Additionally, bedbugs spray, bedbugs’ powder and a heat gun were used to kill, clean the affected area. On 10/4/2020, the couches in the affected living room were disposed. After cleaning and infection eradication measures were taken, AD inspected the area to ensure that the area was pest free. LPA reviewed documents received from 10/15/2020 through 5/9/2021. The documents reviewed includes but are not limited to: admission agreement, Medication Administration Records (MARS) staff and resident rosters, training records, staffing schedule for 10-1 through 10-15 and maintenance records/ cleaning schedules. Invoices from professional pest control company indicates that the company goes out every 3 months to conduct preventive spraying for pest control. Invoices reviewed do not note any bed bug activity in the facility. The Department has investigated the above allegation. Based on interviews, review of records, the Department has found that the complaint allegations are UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies were cited per the California Code of Regulations, Title 22, as a result of this complaint investigation. Exit interview conducted with Samuel Apostol Adminstrator and Ivonne Chavez Med Tech and a copy of this report provided.