complaint·September 29, 2021

On 10/30/2020, LPA interviewed AD. Per AD: Facility has a pay phone that is accessible to all clients 24/7. All residents know where the pay phone is located and because it is a pay phone, it does not take any messages. AD goes on to state that, to the best of his knowledge, there had not been any incident of staff abusing any residents. The facility provides training in dementia and elder or dependent abuse, to further enhance skill set to assist with residents on an ongoing basis to ensure the health and safety of residents. On 10/30/2020, LPA interviewed 4 Staff. 4 out of 4 staff stated that there is a pay phone for residents use, and that the pay phone does not take messages. 4 out of 4 staff denied any knowledge of abuse. On 10/30/2020, LPA interviewed 4 residents. 4 out of 4 residents stated that they know there is a pay phone but does not know anything about missed messages. 4 out of 4 residents denied any abuse from staff. LPA reviewed LIC 634 Incident Reports from June 2020 through October 2020, and no indications of abuse reported. LPA also reviewed training certificate and staff are trained in elder or dependent abuse. The Department has investigated the above allegations. Based on interviews, review of records, the Department has found that the complaint allegations are UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. No deficiencies were cited per the California Code of Regulations, Title 22, as a result of this complaint investigation. This report was reviewed with Administrator Samuel Apostol and a copy of this report provided.