complaint·November 15, 2021

On 9/29/2021, LPA Steve Nguyen, conducted a tour of facility with AD: Observed that screening protocol was enforced and that there was signage for covid mitigation posted throughout facility in prominent vantage points. Facility was clean. Watering hose was functional and were used by staff and residents for gardening activities. Observed VCR in residents’ room was functional. AD stated that, residents like to watch videos in their room. On 7/30/2021, LPA Marybeth Donovan interviewed 2 staff and 1 resident. 2 out of 2 staff denied all allegations. Per staff: Covid Mitigation process strictly enforced, and signage is up. Watering hose is functional. Once informed of VCR status, facility took immediate action. Resident is not sure on any of the allegations and not sure if VCR is not connected or just not working. LPA Marybeth Donovan reviewed the Activities calendar. Noted that any modification is reflected on the copy posted next to original. Per AD, facility tries to follow calendar whenever possible. The Department has investigated the above allegations. Based on interviews, review of records, the Department has found that the complaint allegations are UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. No deficiencies were cited per the California Code of Regulations, Title 22, as a result of this complaint investigation. This report was reviewed with Administrator Samuel Apostol and a copy of this report provided.