complaint·June 7, 2023

Page 2 of 2. On 06/7/2023, Based on interviews with residents (R1 to R11), 10 Out of 11 residents stated that they do not require assistance in showering except for 1 resident (R1) who requires assistance. Staff stated that they assist residents if they requested. R1 was interviewed wherein he/she said that he/she needs assistance in showering and is receiving assistance from two staff (S1 and S2). Facility staff yell at resident On 06/07/2023, Based on interviews with residents (R1 to R7), 7 Out of 11 residents stated that staff did not yell at them, and the other 4 residents (R8 to R11) stated that staff yell at them when they smoke at night and make the fire alarm goes off by the ADM. Based on the interviews conducted with clients and staff and based on observation and records review, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the above allegations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited, Exit interview conducted with Administrator, Sam Apostol and a copy of the report was provided. Page 2 of 2. Facility staff not assisting resident with showering During today's inspection, 3 Out of 4 residents interviewed stated they take a shower themselves and 1 out of the 4 residents interviewed stated they need help while taking a shower. All 4 residents interviewed stated the staff administer the medication during scheduled time. During inspection, LPAs and LPM observed the shower room to be unlocked and a schedule of the resident showers was posted outside. The Department has completed the investigation of the above allegations. Based on interviews conducted and record reviews, the department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited, Exit interview conducted with Administrator, Sam Apostol and a copy of the report was provided. Page 2 of 2. LPAs and LPM continued to see cigarette buds scattered in the front yard and backyard smoking area. The wood on the handrails at the front of the facility leading to the front door was brittle and worn out. LPM observed rotten red onion near the cardboard boxes which was not properly disposed and attraced a swarm of files. During today's inspection, LPA Monter observed the floor of R1's room #5 uneven and unbalanced at the entrance. The Department has received an allegation prior to this complaint on 12/1/2021 where the allegation stated staff did not properly maintain the facility. The Administrator will complete a Plan of Correction which will address both deficiencies. Based on interviews and observation/inspection of the facility, the preponderance of evidence standard has been met therefore the above allegations is found to be SUBSTANTIATED. Deficiencies were cited from California Code of Regulations, Title 22 during today’s visit, see LIC 9099-D. This report was reviewed with Administrator Sam Apostol and a copy of the report was provided. Appeal Rights was provided.