complaint·October 10, 2023

LPA's interviewed 10 residents. 8 out of 10 residents denied the allegation that staff were teasing, taunting or saying mean things to residents. 7 out of 10 residents denied the allegation that residents were taunting, teasing, or saying mean things to other residents. LPA's interviewed 3 staff members, S1-S3. 3 out of 3 staff members denied the allegation that staff were teasing, taunting or saying mean things to residents. 3 out of 3 staff members denied the allegation that residents were taunting, teasing or saying mean things to other residents. LPA's interviewed ADM regarding the allegations. ADM stated the staff do not tease/taunt/say mean things to residents. ADM stated the residents will sometimes tease/taunt/ say mean things to one another. ADM stated the facility staff will intervene and de-escalate the situation. ADM stated the staff will try to re-direct the residents and encourage to cooperate as they live in the same home. ADM stated R1 accuses ADM of speaking with his/her wife. ADM stated R1 accuses others of talking with his/her wife. A review of R1's Appraisal/Needs and Services Plan states; R1 struggles from paranoid thoughts and behaviors(past characterized by a generalized over concern of others). The form states R1 has delusional thoughts such as thinking his/her "girlfriend" is imprisoned. The form also states R1 is fixated on his/her "fiance" and paranoid of people talking to her or saying bad things. The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited, an exit interview conducted with Administrator, Sam Apostol and a copy of the report was provided.