complaint·February 15, 2024

Staff hits resident. Staff yells at resident. Staff handles residents roughly: On 4/14/2022, LPA interviewed resident R1. R1 stated no one hit him/her or was rough with him/her, and no one yelled at him/her. R1 stated he/she was not aware of anyone hit or yelled at other residents. LPA interviewed resident R2, R2 denied that any staff hit or yelled at him/her. R2 stated he/she did not see or hear any staff hit or yell at residents. R2 stated staff were not treated him/her roughly. LPA checked resident R1 and R2 with ADM, there were no bruises found on R1's and R2's bodies. LPA interviewed staff S1. S1 stated he/she did not hit residents, was not rough with residents, did not yell at residents, nor did he/she see or hear staff hit residents, was rough with residents, or yelled at residents. LPA interviewed staff S2. S2 denied that he/she hit the residents, was rough with residents, or yelled at residents. S2 stated he/she did not hear or see any staff hit residents or yell at residents. S2 stated the allegations were not true. LPA interviewed ADM. ADM stated he/she did not receive any reports regarding that staff hit residents, yelled at residents, or handled residents roughly. ADM stated he/she did not see or hear these allegations. ADM stated he/she interviewed staff, and all staff denied the allegations. Based on the investigation and interviews, there was no evidence for the allegations. The Department has investigated the above allegations. Based on interviews conducted, the Department found that the above allegations are UNSUBSTANTIATED. An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations did or did not occur. Exit interview conducted with ADM. This report was provided for signature. A copy of this report was provided to ADM. Page 2 of 2.