complaint·March 11, 2025

On March 5, 2025, LPA interviewed Assistant Administrator (AAD) Ofelia Guanzon. AAD confirmed that R1 passed away on December 2, 2024, and that R1’s family member (FM1) picked up R1’s belongings on December 3, 2024. AAD also stated that R1’s hospice bed was removed from the facility on the same day. According to AAD, the facility issued a refund check on February 24, 2025, for the amount of $6,909.00, and FM1 picked up the check on March 1, 2025. On March 5, 2025, LPA attempted to contact FM1 by calling both their cell phone and home phone numbers, leaving voicemails requesting a callback. Follow-up calls were made to FM1’s home phone on March 6, 2025, March 7, 2025, and March 10, 2025, with additional voicemails left requesting a response. On March 10, 2025, LPA reviewed R1’s admission agreement, which indicated the termination of agreement upon the death of the resident and when all personal belongings are taken out by the family from the room. LPA reviewed R1’s death report, which confirmed that R1 was on hospice care and passed away on December 2, 2024. LPA also reviewed R1’s hospice discharge summary, which indicated that the last hospice visit occurred on December 2, 2024. Additionally, LPA examined documents received from the facility, which confirmed that a refund check for $6,909.00 was issued on February 24, 2025, and that FM1 picked up the check on March 1, 2025. Based on the interviews conducted and records reviewed, the department has determined that the allegation is false, could not have happened, and/or is without a reasonable basis. Therefore, the allegation is UNFOUNDED. No deficiencies were cited under the California Code of Regulations, Title 22. An exit interview was conducted with the Assistant Administrator . A copy of this report was discussed and left with the Assistant Administrator, Ofelia Guanzon, whose signature on this form confirms receipt of this report.