Complaint·January 18, 2025

Omb confirmed that they reviewed the photos taken during the May 2023 visit and confirmed that the photos taken did not contain photos of residents and/or staff. Additionally, Omb stated there were no subsequent ombudsman visits to the facility until November 2024 due to staffing challenges. Omb noted that any issues arising during the November 2024 visit would have been reported but confirmed no concerns were brought to their attention. Interviews with facility staff indicated that during the May 2023 visit, the ombudsman that visited was perceived as rude toward caregivers. Staff also reported that the ombudsman began taking photos of residents without their permission, which prompted staff to intervene to protect residents’ privacy. Staff further stated that follow-up visits by other ombudsman representatives occurred after the incident, during which no issues were reported. According to staff, the most recent ombudsman visit occurred on January 10, 2025, and no concerns were noted during this visit. A review of past Department visit reports from August 7, 2024, July 26, 2024, May 31, 2023, September 1, 2022, August 3, 2022, and August 25, 2021, found no evidence of facility staff interfering with these visits. Based on the information gathered during this investigation, the department has determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. No deficiencies are being cited from today's visit. Exit interview was conducted with the administrators and a copy of this report and appeal rights were provided. {2 of 2}