Incident investigation·December 4, 2025

Licensing Program Analysts (LPAs) Marcella Tarin and David Marrufo arrived unannounced and conducted a Case Management to amend a prior complaint. LPAs met with Administrator (ADM) Xi-Hua 'Julia' Luo. Upon walking up to the front door, LPAs observed a clear bin, with a yellow lid located on the left side of the front door step. Upon further inspection LPAs observed the words "MED BOX" written on the top yellow lid of the bin. LPAs advised ADM to not use an unlocked, and unsupervised medication box and to collaborate with hospice to ensure medications are locked and not accessible to residents in care. LPAs reviewed Title 22 Regulation, 87465 Incidental Medical and Dental Care with ADM to ensure resident's medications are being centrally stored and not accessible to residents in care. During visit, ADM removed the med box from the front door step. A Technical Advisory was issued, see LIC9102. An exit interview was conducted an ADM Xi-Hua 'Julia' Luo, and a signed copy of this report was provided.