complaint·December 23, 2024

The allegation is that the facility staff did not take care of resident R1's wound resulting in R1 being sent to hospital. LPA interviewed Administrator (ADM) Ronnie Ubungen. ADM stated the facility does not have R1 as resident and did not admit R1 before. LAP interviewed house manager Maybelline Ubungen (HM). HM stated the facility never has R1 as resident. HM stated there is a health institute with the similar same Blossom Valley Care Health center around the facility, and there were some similar confusion/mistake occurred before. LPA interviewed 3 staff. 3 Out of 3 staff stated the facility does not have R1 as resident. LPA interviewed 5 residents. 5 Out of 5 residents stated R1 is not a resident in the facility. LPA reviewed resident roster, LPA did not find R1 in the resident roster. The facility's capacity is 6. LPA observed 5 residents and one empty bed, and did not see any other resident in the facility. Based on the observation, interview, and records reviewed, R1 is not a resident of the facility. The Department has investigated the above allegation. Based on the investigation, observation, documents reviewed, and interviews conducted, the Department found that the above allegation is UNFOUNDED, meaning that the allegation is false, could not have happened and/or is without a reasonable basis. No citations noted at today’s compliant investigation visit. The exit interview was conducted with ADM. This report was provided to ADM for signature. A copy of the report was provided to ADM.