Complaint·June 8, 2021

R1 and R2 both stated that they are comfortable with the pillows and satisfied with the arrangements. LPAs observed that the pillows placed on beds does not restrict movement of residents. Both residents are able to move freely in place and there is ample room for residents to move. Medical records reviewed to obtain information on residents health status. Based on LPAs observations, interviews conducted and records reviewed, the Department found that the above allegation are UNSUBSTANTIATED. An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation did or did not occur. No citation was issued during today's visit. This report was discussed with Administrator, Carlo Basilio. A copy was provided.