complaint·September 24, 2021

On 9/17/2019 and 10/18/2019, 12 residents (R1 to R12) were interviewed with 9 successful interviews. 8 out of 9 residents (R1 to R3, R7 to R9) stated there was no concern about the temperature of the facility. R1 stated the temperature in the common area was okay, not hot, not cold. R2 stated that it was not too hot or too cold in the common area. R3 stated okay when being asked about the temperature. R4 refused to be interviewed. R5 refused to be interviewed. R6 refused to be interviewed. R7 stated the temperature was good and comfortable. R8 stated that the temperature was too hot nor too cold. R9 stated the temperature in public area was awful that sometimes it was too hot, sometimes it was too cold. R10 stated that there was no complaint regarding the temperature in the common area. R11 stated there was no complaint about the temperature in the facility. On 9/17/2019, 1 visitor (V1) was interviewed. 1 out of 1 visitor stated there was no concern about the temperature of the facility. V1 stated it was not too cold or too hot in the common area. On 9/17/2019, 1 staff (S1) was interviewed. 1 out of 1 staff stated there was no concern about the temperature of the facility. S1 stated anyone could adjust the direction of the vent so that the wind would not blow directly to the residents. On 10/18/2019, LPA observed the temperature inside the dining room and activity room in assisted living to be 79- and 80-degrees F respectively. According to regulation section 87303(b)(2) Maintenance and Operation: “the facility shall cool rooms to a comfortable range, between 78 degrees F (26 degrees C) and 85 degrees F (30 degrees C), or in areas of extreme heat to 30 degrees F less than the outside temperature.” It was evidenced that the temperature of the facility was within the regulation. This Department has investigated the above allegation. Based on observations, interviews conducted, and observation, the Department found that the above allegation is UNSUBSTANTIATED. An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation did or did not occur. This report was reviewed with Executive Director . A copy of this report was provided.