complaint·September 20, 2023

On 09/20/2023, 1 staff member and 2 witnesses were interviewed. Based on staff interview, the facility was provided a visitation list signed by the resident (R1) and R1’s POA during admission. The list includes a list of residents who are allowed to visit and not visit R1. The list was maintained at the front desk. It was explained that if a visitor from the list were to arrive to the facility, the Executive Director (ED) would still ask R1 if he/she would like to see the visitor per the resident’s right. ED stated that R1 refused to see visitors. The review of records show that R1 signed a list of visitors who were allowed to visit and not allowed to visit R1. On 08/28/2023, the facility received communication to add another visitor to the “no visit” list. Based on interview with witness (W2), it was R1’s decision to put together a list of people who can visit and not visit R1. The Department has investigated the above allegation. Based on interview, record review and observation the above allegation is unsubstantiated. An unsubstantiated finding indicates that although the allegation may have happened and/or is valid there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Executive Director, Jolie Higgins and a copy of the report was provided.