Complaint·April 22, 2026

R4 states there was an incident where staff yelled at him/her due to R4 yelling at another resident. R4 states the staff yelled at him/her to stop yelling at the resident. R4 states there was an incident where he/she was trying to get up from his/her wheelchair and staff began to push the wheelchair. R4 states he/she almost fell. R4 did not provide additional information regarding these incidents. On 4/16/2026, 4/20/2026 and 4/22/2026 the Department interviewed Witness 1 (W1). W1 states his/her loved one was pulled by the wrists by facility staff. W1 did not provide additional information regarding this incident. The Department reviewed incident reports for the months of February 2026, March 2026 and April 2026, there were no incident reports regarding physical or verbal abuse of residents in care by staff. Facility staff are not appropriately trained. On 4/22/2026 the Department conducted the initial complaint investigation visit and interviewed 4 Staff (S1 to S4), 7 Residents (R1 to R7) and 1 Witness (W1). 4 Out of 4 staff stated he/she has received training by the facility. On 4/22/2026 the Department interviewed 7 Residents (R1 to R7) 7 residents out of 7 residents stated the staff know what they are doing when assisting him/her with care. On 4/16/2026, 4/20/2026 and 4/22/2026 the Department interviewed Witness 1 (W1). W1 states facility staff are 'not well trained on everything." W1 did not provide additional information regarding how staff are not well trained. On 4/22/2026 the Department reviewed 5 staff records. 5 Out of 5 staff records contain training records for 2023, 2024, 2025 and 2026, to included training topics such as but not limited to dementia care, person centered care, nutrition and hydration. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. No deficiencies were cited per California Code of Regulations, Title 22. An exit interview was conducted with GM and a copy of this report was provided. Page 2 of 2