complaint·February 19, 2025

On 6/28/2024, LPA met and interviewed staff S1. LPA asked questions such as but not limited to "What is your name?" "How long do you work for the facility?" S1 was unable to answer the questions rather he/she used hand gesture to be suggested the use of "google translator" to communicate on his/her cell phone. LPA and S1 used google translator software on S1's cell phone to communicate. S1 stated he/she cooks the meals for residents and cleans the facility including resident rooms. S1 feeds residents and helps residents for showers. S1 stated that he/she uses body language/gesture to communicate with residents. On 6/28/2024, LPA interviewed witnesses (W1 to W7). W1 to W7 except W4 and W5, shared same sentiments about S1’s inability to communicate in English wherein they had to use body language/gestures to communicate and had concerns in particularly during emergency situations. W4 and W5 were not able to respond due to neurocognitive disorder. The Department has investigated the above allegation. Based on documents reviewed, and interviews conducted, the preponderance of evidence standard has been met. Therefore, the Department found the above allegation to be SUBSTANTIATED. Citations was noted today. Please see LIC9099-D. Appeal right was provided. Exit interview was conducted with ADM. A copy of the report was provided to ADM. Page 2 of 2.