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Inspection visit

Routine inspection (multi-day)

HANOVER GUEST HOMELicense 4407032284 citations on this visit
4 citations recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Marcella Tarin conducted an unannounced Case Management - Annual Continuation Visit and met with Administrator (ADM) Marsha Belleza. This annual inspection is a continuation of the annual visit that was conducted on 8/28/2025. LPA stated the purpose of the visit. The facility was equipped with smoke and carbon monoxide detectors. All smoke detectors functioned properly when tested by ADM. The facility emergency drill log was reviewed. The facility is not conducting emergency drills for 2025. A deficiency is being issued, see LIC809-D for more information. LPA toured 4 resident bathrooms and measured water temperatures. 3 out of 4 bathrooms water temperatures were not within range, temperatures ranged from 103.8 F to 122.5 F. A Technical Violation is being issued, see LIC9102 for more information. During review of 3 resident records (R1 to R3), LPA observed 1 out of 3 records did not contain a medical assessment. R1's record did not contain a medical assessment. ADM states she is aware R1 does not have a medical assessment on file. A deficiency is being issued, see LIC809-D for more information. Page 1 of 2 During review of 9 staff records, LPA observed all 9 staff records did not contain training and first aid training. A deficiency is being issued, see LIC809-D for more information. LPA also observed S8 and S9's staff record was missing documentation. Upon further review of staff through the facility Guardian roster, S8 and S9 were not associated to the facility, but had obtained fingerprint background clearance. ADM states she is aware S8 and S9 have not been associated and had difficult accessing the facility Guardian account. ADM states S8 has worked at the facility since 1/7/2025 and S9 has worked at the facility since 8/24/2024. Deficiencies are being cited per California Code of Regulations, Title 22. See LIC809-D. A civil penalty is being assessed for the amount of $500 ($100 per day x 5 days = $500) for S8 working in the facility without association. Another civil penalty is being assessed for the amount of $500 ($100 per day x 5 days = $500) for S9 working in the facility without association. See LIC421BG. LPA provided ADM with a pamphlet for Community Care Licensing Division (CCLD) Technical Support Program (TSP). An exit interview was conducted with Administrator (ADM) Marsha Belleza and signed copy of this report was provided. Appeal rights were also provided during visit. Page 2 of 2 END OF REPORT.

Citations

4 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.695(c)Type A

    (c) A facility shall conduct a drill at least quarterly for each shift.... Documentation of the drills shall include the date, the type of emergency covered by the drill, and the names of staff participating in the drill.This requirement is not met as evidenced by: Based on record review and interview, ADM did not ensure that the facility is conducting emergency drills for 2025, which poses an immediate health, safety and personal rights to persons in care.

  • 87355(c)Type A

    87355 Criminal Record Clearance(c) A licensee or applicant for a license may request a transfer of a criminal record clearance from one state licensed facility to another.This requirement is not met as evidenced by: Based on interview, observation and record review, the ADM did not ensure S8 and S9 were associated prior to working in the facility which poses an immediate health, safety and personal rights risk to persons in care.

  • First aid training requirements

    87411 Personnel Requirements(c)(1) All RCFE staff who assist residents with personal activities of daily living shall receive initial and annual training...Staff providing care shall receive appropriate training in first aid.This requirement is not met as evidenced by: Based on interview, observation and record review, ADM did not ensure 9 out of 9 staff received initial or annual training, and first aid training, which poses an immediate health, safety and personal rights risk to persons in care.

  • 87458(a)Type A

    Obtain baseline medical assessment before resident admission

    87458 Medical Assessment (a) Prior to a person's acceptance as a resident... a medical assessment, signed by a licensed medical professional... made within the last year, to be kept in the resident's record.This was not met as evidenced by Based on record review and interview, R1's record did not contain a medical assessment, which poses an immediate health, safety and personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the September 3, 2025 inspection of HANOVER GUEST HOME?

This was an other inspection of HANOVER GUEST HOME on September 3, 2025. 4 citations were issued: 4 Type A (serious).

Were any citations issued to HANOVER GUEST HOME on September 3, 2025?

Yes, 4 citations were issued (4 Type A, 0 Type B). The first citation was for: "(c) A facility shall conduct a drill at least quarterly for each shift.... Documentation of the drills shall include the..."

What type of inspection was this?

This was an other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

SourceView on CCLDView original report

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