Complaint·January 23, 2026

On 1/23/2026 the Department interviewed 3 Staff (S1 to S3). 3 Out of 3 staff state the facility notifies families when his/her loved one has had a fall. S2 states he/she notified R1's responsible party on 1/21/2026 regarding R1 having fallen, and the facility was going to call 911. S2 states she is not aware of R1 having a fall on 1/17/2026. Based upon review of phone call logs made to R1's responsible party on 1/20/2026, 1/21/2026,1/22/2026, the responsible party's phone number was incorrectly listed in the saved contact information. LPA also observed the resident's emergency contact sheet on the kitchen refrigerator to incorrectly list R1's responsible party's phone number. Facility staff updated R1's responsible party's phone number to the correct phone number during visit today. This agency has investigated the complaint alleging staff did not notify resident's responsible party of an incident. We have found that the complaint was UNFOUNDED meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with Staff Silvia Pintor De Sanchez. Designated Administrator Wendy Sanchez had an appointment and was not present during the exit interview. A copy of this report was provided. No deficiencies were cited during today's visit per California Code of Regulations, Title 22.