Complaint·April 9, 2026

On 2/25/2026 the Department interviewed 1 Staff (S1). S1 states both she/he and ADM will make arrangements to take residents to medical or dental appointments. S1 states she is not aware of any residents not being taken to his/her appointments. S1 states she or ADM have not refused to take or arrange to take residents to his/her appointments. On 4/7/2026 the Department interviewed 3 Witnesses (W1 to W3). 3 Out of 3 Witnesses states he/she has no concerns with the care his/her loved one is receiving at the facility. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited per California Code of Regulations Title 22. An exit interview was conducted Administrator (ADM) Marsha Belleza and a copy of this report was provided. On 2/25/2026 the Department reviewed 3 resident files. 2 Out of 3 resident files did not contain updated needs and services plans. R2 and R3 have neurocognitive impairment. On 4/7/2026 the Department interviewed 3 Witnesses (W1 to W3). 3 Out of 3 Witnesses states he/she has no concerns with the care his/her loved one is receiving at the facility. Based on LPA’s observations, interviews conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation(s) is/are found to be substantiated. California Code of Regulations Title 22 are being cited on the attached LIC 9099 D. An exit interview was conducted with Administrator Marsha Belleza, and a copy of this report was provided.