Complaint·January 22, 2025

LPA was able to interview residents and additional staff. R1, R2 and R3 all said that during this time there was a lockdown, and they are mostly in their rooms. R1 stated that staff did extra cleaning and they are tested every week. Food is delivered to rooms. R2 shared that the facility handled the outbreak very well. They get updates on cases, the meals are delivered although not the same as when you dine in the dining area. R3 mentioned that they had to stay and the room and not wander around. Food was good, there were a lot of fruits and vegetables. Based on the records reviewed, the memos released since May 2022 has constant updates regarding testing’s and how many residents and staff have tested positive. In the memo’s provided, there were also constant recommendations regarding masking, social distancing and sanitizing. Regarding the allegation of insufficient staffing to meet resident's needs, RP stated that due to the lack of staffing the residents have to wait for extended periods to get their food and drinks. According to the ADM, around this time, the residents have all meals delivered to the doors since there is no communal dining service. If there are staff who got sick, managers and ADM steps in to help facilitate meal delivery to residents in their rooms. Due to melas being delivered, some residents do have to wait. There’s a different starting point for meal delivery each time so that there is balance in the wait time for all residents. Also, if the residents are positive, the staff who delivers would still take time donning PPEs before entering the room. S1 mentioned that meal deliveries have happened since the first lock down. The meals are delivered by two persons for each floor. Meals are in a hot cart with ticket numbers that says what the resident ordered for their meal. When there are call outs on-call staff will be called otherwise it’s the managers who will help cover. S2 also added that sometimes the residents do wonder about the food but understands that it might take while since everyone has the food delivered. S3 shared that there was enough staff to help in the kitchen. They already have a system in place so food was delivered as fast as they can to residents during this time. S4 also shared that staffing is short sometimes but work wise its fine. There are sections assigned to staff but they still talk to each other if anyone needs help or support. S4 also shared that residents do understand that it takes a while for food to arrive. S3 and S4 both mentioned that in cases where help is needed, the dishwashers, maintenance, managers and the chef step in to help so that the food gets delivered to residents on time. During the resident interviews, R1 mentioned they do have to wait a little bit but it was understandable and you learn to have patience. Staff are always there if R1 needs anything. If it is critical they are at the door right away but if its non-urgent R1 waits a bit. R2 didn’t find any issues with staffing, feels like there was enough staff to help them with their needs. R3 said they get to choose food from the menu provided. There were also enough staff and they are good in responding when R3 pulls the help button. Based on interviews and records review, the department has determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Report is reviewed and copy is provided.