Complaint·February 6, 2026

On 12/22/2025 LPA Marrufo inspected 3 random residents rooms and took the temperature measurements with a range from 71.6F to 86F. Staff did not ensure resident’s right to participate in care decisions. On 12/22/2025, LPA David Maruffo interviewed 5 Staff (S1 to S5) and 4 Residents (R1 to R4). 5 Out of 5 staff state residents participate in his/her care decisions. 4 Out of 4 Residents (R1 to R4) state he/she participates in his/her own care decisions. R2 states that the facility moved him/her into the ‘basement’ without explanation. R2 resides on the first level of the facility in Assisted Living. Review of the facility sketch, the facility does not have a basement. Based on review of R2’s physicians report dated 6/5/2024, for Capacity for Self-Care, R2 does not require assistance with bathing, toileting, dressing, feeding and can manager his/her own cash resources. Review of R1's Admission Agreement dated 7/1/2024, R2 moved into the facility on 7/1/2024 in Independent Living. Staff did not ensure resident was treated with dignity and respect. On 12/22/2025, LPA David Maruffo interviewed 5 Staff (S1 to S5) and 4 Residents (R1 to R4). 5 Out of 5 staff state residents are treated with dignity and respect. 3 Out of 4 Residents (R1 to R4) state staff treat him/her with dignity and respect. R2 states “I am a shock to many residents and staff.” R2 did not provide additional information regarding this statement. On 2/6/2026 the Department reviewed 4 staff training records for 2025, and observed training topics to include but not limited to patients rights and safety, residents rights, and infection control. Staff did not follow infection control protocols . On 12/22/2025, LPA David Maruffo interviewed 5 Staff (S1 to S5) and 4 Residents (R1 to R4). 5 Out of 5 staff state he/she is following infection control protocols, such as wearing gloves when providing care to residents. 4 Out of 4 Residents (R1 to R4) state staff are following infection control protocols, and wear gloves when providing care to residents. Page 2 of 3 On 2/6/2026 the Department reviewed 4 staff training records for 2025, and observed training topics to include but not limited to patients rights and safety, residents rights, and infection control. This agency has investigated the complaint alleging staff did not maintain a comfortable temperature for resident, staff did not ensure resident’s right to participate in care decisions. staff did not ensure resident was treated with dignity and respect. Staff did not follow infection control protocols. We have found that the complaint was UNFOUNDED , meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with Administrator Amy Saulnier and a copy of this report was provided. Page 3 of 3 END OF REPORT