complaint·March 8, 2025

Allegation: Staff does not treat residents with respect It was alleged that staff does not treat residents with respect. During the course of this investigation, LPA conducted staff and resident interviews. Based on interviews conducted with 5 staff members, 5 out 5 staff members denied not treating the residents with respect. 5 out 5 staff members deny seeing any staff members not treating residents with respect. An interview with 8 residents were conducted. 8 out 8 deny not being treated with respect and report that they enjoy the staff at the facility. Based on the information gathered, it is unclear that the staff does not treat residents with respect. Allegation: Resident's toileting needs are not being met It was alleged that the resident’s toileting needs are not being met. During the course of this investigation, LPA conducted interviews and reviewed facility records. Based on interviews conducted, 5 out 5 staff members deny not meeting residents toileting needs. 5 out 5 staff members stated that sometimes it may be difficult to change the residents however, most of the time it is met. An interview with 8 residents were conducted. 5 out 8 residents needed assistance with toileting needs and denied that their needs were not being met. A review of the residents shower logs and daily notes were conducted. Which did not indicate if the facility did not meet resident’s toileting needs. Based on the information gathered, it was unclear of the resident’s toileting needs were not being met. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. There were no deficiencies observed or cited at this time. An exit interview was conducted, a copy of the 9099 and 9099-C was provided to the facility.