complaint·April 19, 2024

*This report was amended on 07/26/2024 to change the allegation finding from unfounded to unsubstantiated.* Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Administrator John Gryspos Jr. LPA Marrufo reviewed resident records and determined that the alleged victim of the allegations was not admitted to this facility. LPA interviewed 7 residents on 04/11/2024. 1 out of 7 interviewed residents stated to have observed a staff handle him/her in a rough manner and speak to residents inappropriately, although the resident could not identify the staff. On 07/26/2024, LPA interviewed 3 staff and Administrator. The three staff and the Administrator stated to have never observed staff handling residents in a rough manner or staff speaking inappropriately to residents. This agency has investigated the complaint allegations listed. Based on information from interviews conducted with residents and staff, and records reviewed, although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to provewas the alleged violations did or did not occur. Therefore, the allegations are unsubstantiated. This report reviewed with Administrator John Gryspos Jr. and a copy of this report was provided.