Complaint·September 19, 2024

Regarding the allegation of Staff did not provide resident with activities, RP states that staff left the residents in front of a tv every day and did not provide them with activities. As ED stated, the facility has an activity coordinator, while we highly encourage residents to participate in the activities provided, it is still the residents right to not join if they don’t want to participate. LPA also observed residents participating in balloon play during the visit. Based on records review the facility has different scheduled activities per day like exercises, pet therapies, chair dancing, baking, walking and strolling and more. Regarding the allegation of Staff did not respond to resident request for assistance in a timely manner, RP states that while visiting she observed residents yelling for assistance and staff never came. The RP notes that residents do not have call buttons in their rooms, so it takes a long time for staff to notice when a resident needs assistance if they notice at all. ED and WD stated that the staff wont be able to address all the needs at once but they strive to help and assist residents as fast as they can Based on interviews and records review, the department has determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Report is reviewed and copy is provided. According to ED, R1 hasn’t returned and actually moved out on 2/1/2022, which is also noted in the progress notes. Regarding the allegation of staff mismanaged resident medications, RP states that staff gave R1 "anti-psychotic" medications to make R1 sleep, but never obtain consent prior to giving the medication. According to records review, it is stated in R1s service plan that he/she is to be given a Psychotropic Drug like Antidepressants. Also on the records, R1 was only to be given a PRN medication to help sleep but only during bedtime. Based on interviews and observations, the department has determined that that the allegations were false, could not have happened and/or is without a reasonable basis, therefore the allegations are UNFOUNDED. Report is reviewed and copy is provided.