Complaint·September 19, 2024

Regarding the allegation of Staff not qualified, RP stated that this caregiver told her that the staff are not trained properly, and get no training at the facility, and "they don't really know what they are doing". RP added that the facility claims that staff have been trained properly, but they are not - and that many of the staff are clueless, burned out (facility works them a lot of hours daily) and this lack of training makes RP concerned for the welfare of the residents. According to the interview with the ED and WD, they stated that they had recently (8/11/2022 interview) initiated many training for staff included training on dementia care and how to properly lift residents safely. There were also no staff members have ever verbalized concern about the frequency or quality of training. Nor any family members in recent memory. Regarding the allegation of Facility is not providing quality food to residents, RP stated that the food being served to the residents "is a huge problem", and RP works with many facilities in the area and "it's worse here than any other facility I have seen". In addition, the caregiver told RP that the food is horrible, and that "I don't even recognize what it is." During the interview, the ED mentioned that most of the residents are on a special diet like a mechanical soft diet. The food would obviously not look the same as regular food serve. Based on interviews, the department has determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Report is reviewed and copy is provided.