Complaint·December 15, 2025

R1 states staff has accused him/her of grabbing another resident but was unable to provide any factual information regarding this alleged incident. R3 states he/she has not been hit by another resident. R2 did not provide any additional information regarding this incident. On 12/2/2025 LPA interviewed Family Member 1 (FM1). FM1 states he/she has no concerns about the care his/her loved ones are receiving at the facility. FM1 states he/she is not aware of any incidents at the facility involving her loved ones. LPA interviewed Executive Director (ED). ED states he is not aware of any physical altercations between residents in May 2025 and June 2025. There were no reported incidents of any physical altercations between residents reported to the Department for the months of May 2025 and June 2025. LPA reviewed facility communications logs for June 2025 and July 2025. There were no incidents of altercations between residents. Staff inappropriately admitted a resident who doesn't meet the criteria of care for the facility. It has been alleged that the facility is “strictly for dementia residents only” and the facility admitted a resident who did not have dementia. Based on review of the facility program plan, “Westwind Memory Care is a residential facility for the elderly operating 24 hours a day, 7 days per week, caring for clients 60 years of age and over in Santa Cruz, California…It is the goal of the community to provide supportive care to seniors.” This agency has investigated the complaint. We have found that the complaint was UNFOUNDED , meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Page 2 of 2 END OF REPORT LPA interviewed 4 Residents (R1 to R4). 2 out 4 Residents stated they have not been left in a soiled diaper for an extended period of time. R1 declined to be interviewed and R2 did not provide additional information. On 12/2/2025 LPA interviewed Family Member 1 (FM1). FM1 states he/she has no concerns about the care his/her loved ones are received at the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . Page 2 of 2 END OF REPORT