Complaint·May 22, 2024

Residents R1-R2 stated to have not observed a staff handle residents in a rough manner or observed a staff speak inappropriately to residents. During interview on 04/26/2024, resident R5 stated that a female staff would push R5 against a wall whenever R5 defecated in R5’s pants. R5 stated the female staff would say “nasty” because R5 had defecated in R5’s pants. R5 stated the female staff would push R5 against a wall about 3 times per week while R5 was living at the facility. R5 stated the female staff would spray an aerosol spray bottle at R5. R5 also stated to have observed the same female staff roughly feeding another resident. R5 stated the female staff would “slobber” the food all over the resident. Residents R3, R4, and R5 could not provide a name or any further descriptions of the female staff. During interviews on 04/19/2024, staff S1-S5 and the 4 emergency contacts of Residents R1-R4 stated to have not observed any staff handle residents in a rough manner or speaking inappropriately to residents. Staff S1-S5 each denied having treated residents in a rough manner or speaking inappropriately to residents. C1 stated that R5 reported to C1 that a female staff pushed R5 against a wall when R5 defecated R5’s pants and said “nasty.” Deficiencies were cited as per California Code of Regulations Title 22. See LIC9099-D for more information. This report was reviewed with Adrian Mendoza and a copy of the report and appeal rights were provided. Page 2 of 2. END REPORT