complaint·November 23, 2024

On 11/23/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannouced complaint investigation visit in order to deliver findings regarding the allegations recieved. LPA met with office manager Yuly Arita and explained the purpose of today's visit. Per documentation reviewed, interviews conducted by previous LPA, and LPA Vado's interview with the licensee Rachelle Racinto. Documentation was received from the hospital showing that the resident's wound was a stage 2 on 3/1/2021 and was discharged to the facility. On 3/2/2021 a home health nurse came to the facility to provide care to the resident. The home health nurse found the wound to be a stage 4. It was at this time the facility and medical team of the resident arranged to have the resident sent to a skilled nursing facility due to the stage 4 so the resident can receive the care needed for recovery. The resident never returned to the facility and is not present at the facility on this day. These allegations are unsubstantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. No citations issued. Report is reviewed with Yuly and a copy is provided.