Complaint·April 19, 2021

During televisit conducted on 1/8/2021, LPAs asked 3 staff members what the company policy was regarding telephone access. 3 out of 3 staff stated that all residents are allowed access to a common phone located in a private corner of the first floor hallway. Residents are also allowed to have phones in their rooms. LPAs were shown public phone and were provided the resident phone directory for residents with their own phone numbers. Between the dates 2/8/2021 to 3/19/2021, LPAs interviewed 16 residents regarding phone use. 11 out of 16 residents interviewed stated that they had no trouble making calls when they wished to. 5 out of 16 were unable to answer the question. Facility does not keep a log of personal calls made by residents dialed or received. R1 expired before he/she was able to be interviewed. Document review of resident file indicates that resident would sometimes become withdrawn and refuse contact with both staff and family members. Resident's physician's report indicated bouts of paranoia and depression. R1 had his/her own phone and could be contacted directly by those who had his/her phone number. The Department has investigated the above allegation. Based on interviews, observation, and document review, the Department found that the above allegation is UNSUBSTANTIATED . An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation did or did not occur. Report reviewed with Tami Ojwang, General Manager, and a copy of this report provided electronically for signature.