Complaint·January 15, 2026

The Department interviewed 6 Staff (S1 to S6). 6 Out of 6 staff state there has never been a time a visitor was not permitted to visit with his/her loved one. The Department interviewed 2 Residents (R1 to R2). 1 Out of 2 residents state there has never been a time his/her visitors were not permitted to visit with him/her. R2 did not respond to questions due to neurocognitive disorder. The Department interviewed 3 Witnesses (W1 to W3). 3 Out of 3 Witnesses state he/she has no concerns about the care his/her loved one is receiving at the facility. Staff do not permit resident to leave the facility . The Department interviewed 6 Staff (S1 to S6). 6 Out of 6 staff state there has never been a time a resident was not permitted to leave the facility. The Department interviewed 2 Residents (R1 to R2). 1 Out of 2 residents states there has never been a time when the facility did not allow him/her to leave. R2 did not respond to questions due to neurocognitive disorder. The Department interviewed 3 Witnesses (W1 to W3). 3 Out of 3 Witnesses state he/she has no concerns about the care his/her loved one is receiving at the facility. Based on review of R1's physician's report dated 4/26/2024, R1 cannot leave the facility unassisted. Staff did not assist resident with obtaining medical care. It has been alleged by RP that the facility did not obtain care for R1's cracked lens on a pair of eyeglasses on 6/23/2025 to 6/25/2025 when RP visited with his/her loved one. The Department interviewed 6 Staff (S1 to S6). 6 Out of 6 staff state there has never been a time a resident was not assisted with obtaining medical care. Page 2 of 3 The Department interviewed 3 Witnesses (W1 to W3). 3 Out of 3 Witnesses state he/she has no concerns about the care his/her loved one is receiving at the facility. W3 states the facility communicates when his/her loved one needs anything at the facility. This agency has investigated the complaint alleging staff do not permit resident to have visitors, staff do not permit resident to leave the facility, staff did not assist resident with obtaining medical care. We have found that the complaint was UNFOUNDED meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies were cited during today's visit per California Code of Regulations, Title 22. An exit interview was conducted with GM Candace Bolin and a signed copy of this report was provided. Page 3 of 3 END OF REPORT