Complaint·April 13, 2026

On 1/13/2026 the Department interviewed 10 Residents (R1 to R10). 9 out of 10 residents state staff treat him/her with dignity. R1 states that S8 did not move out of the way when he/she was trying to get water from a water dispenser. R1 did not remember the date of this event. R1 states during this incident, he/she asked S8 to move, and the S8 did not respond or move from the dispenser. R1 states he/she was unable to get water from the dispenser. R1 states after this incident he/she informed facility management via email and requested that S8 not come to his/her apartment. Review of documentation dated 11/23/2025 to 12/23/2025, LPA observed that R1 informed S2 on 11/23/2025 about the incident at the water dispenser with S8. S2 responded on 11/25/2025 and stated management would address the incident with S8. Review of additional documentation provided by S2 on 3/26/2026, S2 stated that he/she spoke with S8, with S8 reporting that S1 had asked him/her to ‘move with an attitude, that S8 asked S1 to say ‘please’ and that he/she then moved out of the way so the resident could fill his/her water bottle.” The documentation also notes that S8 was provided with education through training and did not receive any disciplinary action for the interaction with R1 on 11/23/2025. S8 was also instructed not to use the 4 th floor of the facility for staff breaks or as a quiet area. On 3/13/2026, 3/19/2026, and 3/27/2026, the Department reached out to S8 for an interview. As of 4/13/2026, S8 has not returned the Department’s request for an interview. Based on LPA’s observations, interviews conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation(s) is/are found to be SUBSTANTIATED . California Code of Regulations (Title 22), are being cited on the attached LIC 9099 D. An exit interview was conducted with GM and a copy of this report was provided. Appeals rights also provided. Page 2 of 2 END OF REPORT