Complaint·August 24, 2022

Licensing Program Analyst (LPA) Ryker Heberle opened an initial complaint investigation regarding the above allegations. LPA met with Administrator Christina Rivas (Administrator). During the visit LPA toured facility and interviewed 3 residents. 3 out of 3 residents interviewed stated that the water in their bathrooms work properly and are adequately warm. During tour of the facility, LPA measured water temperature in 6 rooms. The temperature readings were as follows: Room 25: 109.5*F, Room 27: 111.7*F, Room 20: 114.6*F, Room 10: 105.1*F, Shared downstairs restroom: 101.6*F, Room 4: 97.9*F. The Department has conducted an investigation of the above allegations. Based on LPA's observations, and interviews conducted, the preponderance of evidence standard has been met. Therefore, the Department found the above allegation to be SUBSTANTIATED. Deficiencies are being cited. See LIC 9099-D. Exit interview conducted with Administrator Christina Rivas. A copy of this report, along with the facility's appeals rights were provided electronically due to printer error.