Complaint·October 18, 2024

LPA was able to interview staff members (S1 & S2). S1 mentioned that they always check the residents every 2 hours, or if we pass by the rooms, we just check on them if there is anything they need. S2 also mentioned that they go around and check the residents if they need anything. Usually, every 2 hours and if some of them calls with the pendant. If we are aware of their incontinence, we also check more frequently. LPA was also able to interview 2 residents (R2 & R3). Both mentioned that they are well taken care of in the facility. R2 mentioned that staff is always there when R2 needs anything. When call button is pressed staff comes, and they assist in anything needed. R3 also stated that they (staff) always take care of R3 and has no issues. They always come when R3 needs help. Regarding the allegation of bathroom light fixture not working, RP stated that bathroom light fixture is not working, or bulbs were burnt out. LPA interviewed the administrator (AD1) and stated that there is a handy man during this time that has come every day to check if there are any thing that needs to be fixed. Based on interviews, the department has determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Report is reviewed and copy is provided. Page 2 of 2