Complaint·October 18, 2024

LPA was able to interview staff members (S1 & S2). Both mentioned that there's always 3 caregivers and 1 manager. S1 added that there are 3 staff per shift, NOC shift is 2, evening is 3 caregivers and a med tech. S2 mentioned that there might be a delay on help when everyone is like lunch time. S2 also added that Some residents are aggressive sometimes, so they wait and give them time if they refuse showers. S3 also mentioned that some residents refuse showers, so they dress them up with clean clothes and still try to ask if they want to shower after. AD1 also mentioned that they talk to the family and the resident as to how many times and what time the showers will be scheduled. If a resident refuses on the scheduled time, then they ask again 3 time within the day. If the answer is still no, then the shower will be scheduled the next day. Regarding the allegation of facility did not safeguard residents’ personal belongings, RP stated that someone stole R1s big package of diapers that RP had purchased and placed in R1s room. LPA observed the facility to have their own supply of diapers in case a resident runs out. AD1 stated that they use these supplies to also cover the residents who runs out of supply because sometimes families forget to order. AD1 doesn’t remember an incident where a family member complained of diapers being lost. Regarding the allegation of Facility is not providing recreational activities for residents, RP stated that the facility provides no recreational activities for the residents at the facility. During the interviews, S1 mentioned that there is bingo, exercises and a guy who plays piano every Wednesday. There's also a one-man band that comes every Monday. Residents are brought down for the activities. We don’t force residents to join, sometimes they just watch tv in their room. AD1 also added that they have memory games, puzzles, word search and coloring books, some activities for memory care. When residents refuse to join, we ask them at least 3 times. Based on interviews, observations and records review, the department has determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Report is reviewed and copy is provided. page 2 of 2