complaint·February 25, 2026

RP states he/she helped the female resident back to the facility and a staff member was present. RP states he/she did not remember the name of the resident, or staff involved. RP was unable to provide additional information regarding this incident. On 2/4/2026, the Department conducted a complaint investigation visit and interviewed the Licensee, 3 Staff (S1 to S3), 1 Resident (R1) and 1 Witness (W1). Licensee states she is not aware of any residents exiting the facility onto to the street at any time. 3 Out of 3 staff state he/she is not aware of any residents exiting the facility onto the street at any time. On 2/4/2026, the Department interviewed 1 Resident (R1). R1 states he/she has never exited the facility front gate to the street. On 2/25/2026, the Department interviewed Resident R2. R2 states he/she has never seen a resident outside of the facility front gate on the street. On 2/4/2026 the Department interviewed Witness 1 (W1). W1 states he/she has observed residents exit out the facility gate and saw a resident walking up and down the street. W1 did not provide additional information regarding this incident. On 2/5/2026 the Department reviewed Incident Report submitted to the Department from July 2025 to February 4, 2026, no incidents of reported elopements (residents exiting the facility front gate onto the street) were noted. On 2/5/2026 the Department reviewed Santa Cruz County Sheriff’s Office Daily Press Log report from 1/16/2026 to 1/31/2026 with no reported incidents for the facility address. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . No deficiencies were cited during today's visit per California Code of Regulations. An exit interview was conducted with S1 Rosa Robledo and a copy of this report was provided.