complaint·May 3, 2023

During interviews with facility staff and residents, 10 out of 10 residents interviewed stated that they had never noted a rodent or pest infestation at the facility. 1 out of 10 residents stated that they had seen a rat in the facility at one time, but that they had never noticed an infestation of any pest. 9 out of 9 staff interviewed stated that they were unaware of pest infestations at the facility and had not witnessed pests in the facility. 10 out of 10 residents interviewed stated that the food provided by the facility had variety, and that the facility had been following it's weekly menus during the Norovirus outbreak at the facility. 7 out of 10 residents stated that the food was delivered in a timely manner, 3 out of 10 residents delivered stated that food delivery was slow during the lock down. 1 out of 10 stated that the food was good, but arrived cold by the time it was delivered to him. LPA interviewed a witness (W1) from a separate regulatory agency that conducted an inspection during the facility's Norovirus outbreak. W1 stated that the facility was adhering to most of its best practices and infection control policies during inspection of the facility. W1 stated that there were not enough hand washing stations between rooms in the facility for staff to wash their hands between visits to resident rooms. W1 stated that there was also not enough signage posted in the facility to alert staff, visitors, and residents to Norovirus best practices. W1 stated that other than those two suggestions, the facility adhered to all other infection prevention guidelines, and had implemented W1's suggestions in a timely manner. Review of report from outside regulatory agency was reflective of W1's statements. This Department has investigated the above allegations. Based on observation, interviews and records review, the Department has determined that the allegations are UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. This report was reviewed with Assistant Executive Director Jayden Bettencourt and a signed copy of the report was provided.