Incident investigation·May 3, 2024

On May 3, 2024, Licensing Program Analyst (LPA) Manuel Monter conducted an unannounced case management-Incident visit regarding a SOC341 that was sent to the Department. LPA met with Administrator Momo Duoa and explained the purpose of the visit. On April 30, 2024, the Department received a SOC341 reporting allegations of psychological abuse from staff S1-S4. LPA interviewed resident R1 and ADM. LPA requested staff S1-S4 LIC501 and training documents. LPA also requested a copy of videos as well. LPA requested a copy of R1's physician's report, needs and service plan and emergency contact form. This incident requires further investigation. This report was reviewed with Administrator Momo Duoa and a copy of the report was provided.